Setup Endings in Kiwiform

What is Setup Endings?

Setup Endings controls the final step of your form. After a respondent submits their answers, the ending determines what they see or where they go next. This can be a thank-you screen, a confirmation message, a redirect to another page, or an action connected to external tools.

Endings help you complete the respondent experience in a clear and intentional way. They confirm that the form has been submitted and guide users toward the next step, whether that is visiting a website, booking a call, or simply receiving a confirmation message.

Where to find Setup Endings

You can access Setup Endings from inside the form builder.

1. Open your form in the builder.

2. Scroll to the Endings section in the left panel.

3. Click Add Ending.

4. Choose the type of ending you want to configure.

You can edit, remove, or update endings at any time. Changes apply immediately after publishing.

Add an Ending Screen

An Ending Screen shows a final message after submission. This is commonly used to thank respondents, confirm submission, or provide next steps.

You can customize:

• Headline text

• Description or message

• Call-to-action button

• Social links if available

• Redirect button behavior

Ending Screens are useful when you want respondents to remain in the form environment and see confirmation immediately.

Redirect to a link

Redirects send respondents to another page after submission. This can be a website, booking page, download link, or confirmation page.

Use redirects when you want respondents to:

• Visit a landing page

• Complete a purchase

• Schedule a meeting

• Download a file

• Continue to another form

You can add a redirect link directly inside the Setup Endings panel and update it anytime.

Connect to apps at the ending stage

In some cases, endings can trigger connected actions such as sending data to external tools. While full automation setup is handled in the Integrations section, Setup Endings is where you define what happens immediately after submission.

This ensures respondents see the correct confirmation while background processes continue.

When to use different ending types

Use an Ending Screen when:

• You want to show a confirmation message

• You want respondents to stay on the form page

• You want to provide a button for optional next steps

Use Redirect to Link when:

• You want to send respondents to another page

• You need to continue the journey outside the form

• You want to track conversions or actions

Choosing the right ending helps create a smooth and intentional user experience.

Editing or updating endings

You can update endings anytime from the builder. If your form is already live, publish changes after editing to apply them.

Updating an ending does not affect collected responses. It only changes what future respondents see after submission.

Common use cases

• Thank-you message after a survey

• Redirect to a booking page after a lead form

• Confirmation screen after event registration

• Redirect to a download page

• Post-submission instructions

Setup Endings helps ensure the form experience feels complete and intentional.

Best practices

• Always include a confirmation message after submission

• Use clear and friendly language in ending screens

• Add a redirect when the next step is outside the form

• Test your ending flow before publishing

• Keep the final step simple and focused

A well-designed ending improves trust and gives respondents clarity about what happens next.

Summary

Setup Endings in Kiwiform allows you to control what happens after a respondent submits your form. You can create custom thank-you screens, show personalized messages, add images, include call-to-action buttons, or redirect users to another page. Endings help you guide respondents toward the next step — whether that’s booking a call, visiting your website, downloading a resource, or simply confirming submission. Properly configured endings improve engagement, conversion, and user experience.