Custom Domains in Kiwiform

What are Custom Domains in Kiwiform?

Custom domains allow you to replace the default Kiwiform share link with a domain you own. Instead of sharing a generic URL, you can use a branded link that aligns with your website, product, or organization.

For example, instead of using a default share link, you can create URLs that look like your own domain. This helps users recognize your brand instantly and improves trust when they open your forms.

Custom domains are especially useful when forms are part of your external workflows such as lead generation, onboarding, feedback collection, or surveys where branding and credibility matter.

How to Add a Custom Domain

You can add and manage domains from the Custom Domains tab inside Account & Settings.

Steps:

1. Go to Account & Settings

2. Open the Custom Domains tab

3. Click + Add Domain

4. Enter your domain or subdomain (for example, forms.yourdomain.com)

5. Click Continue

Once added, you will be guided to configure DNS records required to verify your domain.

Configure DNS Records

After adding your domain, Kiwiform provides DNS records that must be configured with your domain provider. This step connects your domain to Kiwiform.

You need to:

• Copy the DNS records shown in Kiwiform

• Add them to your domain provider (such as GoDaddy, Cloudflare, or similar services)

• Save the configuration

After completing this, return to Kiwiform and click Verify to begin connection.

DNS updates may take some time depending on your provider.

Managing Custom Domains

Once a domain is added, you can manage it directly from the Added Domains section.

You can:

• View domain status

• Expand details for configuration

• Retry verification

• Delete domains

• Access configuration instructions

Each domain includes two key sections: Domains and Configuration, which help you manage both connection and usage.

Creating Custom Form URLs

After your domain becomes Active, you can start creating custom URLs for your forms.

Steps:

1. Expand your domain from the list

2. Go to the Domains tab

3. Click + Add Custom URL

4. Select a Workspace

5. Select a Form

6. Edit the form URL slug

7. Click Save

8. Click Save Changes

This allows you to map specific forms to clean, structured URLs under your domain.
You can create multiple URLs for different forms and manage them in one place.

Domain Status

After verification starts, your domain will display a status in the Added Domains section. This status helps you understand whether your domain is connected, still processing, or needs attention.

Status labels explained:

• Verifying → DNS records are being checked. This may take a few minutes to a few hours

• Active → Domain is connected and ready to use

• Issuing SSL → Secure certificate is being generated

• Unreachable → DNS records are missing or incorrect

• Connection Failed → Verification did not succeed and needs retry

If your domain is not Active, review your DNS configuration and retry verification.

Why use Custom Domains?

Using a custom domain improves both how your forms look and how users interact with them.

When respondents see a familiar domain, they are more likely to trust the form and complete it. This is particularly important for customer-facing forms, campaigns, and sensitive data collection.

Custom domains also allow you to standardize how forms are shared across teams and use consistent naming conventions for different use cases such as feedback, applications, or registrations.

In addition, they make your links easier to remember, reuse, and manage across multiple platforms.

Where Custom Domains are Used

Custom domains are used across different sharing scenarios.

You can use them when:

• Sharing forms externally with users or customers

• Sending links through email campaigns

• Embedding forms into your website with consistent branding

• Running marketing or product workflows

They also work alongside the Customize Shareable Link feature, where you can select your domain and define the final URL before sharing.

Default Link vs Custom Domain

Even when a custom domain is set up, the default Kiwiform link will continue to work.

The default link is useful for:

• Embedding forms in platforms like Notion, Medium, or WordPress

• Internal sharing and testing

• Backup access if needed

Custom domains are primarily used when you want a branded and external-facing experience.

When to Use Custom Domains

Custom domains are most useful when:

• You want to present forms as part of your brand

• You are collecting responses from external audiences

• You are running campaigns or structured workflows

• You need consistent and professional URLs

For quick sharing or internal use, the default link remains effective.

Best Practices for Custom Domains

To ensure a smooth setup and consistent usage:

• Use a subdomain (for example, forms.yourdomain.com) instead of your root domain

• Keep URLs short, readable, and meaningful

• Maintain consistent naming conventions across forms

• Verify DNS configuration carefully before use

• Use one domain across related workflows for consistency

Summary

Custom domains in Kiwiform allow you to create branded, professional form URLs by connecting your own domain and mapping forms to custom links. This guide covered how to add a domain, configure DNS records, verify connection status, and manage custom URLs across workspaces. It also explained how domains behave alongside default links, where they are used, and how to maintain consistency with best practices. By using custom domains, you can improve trust, create a seamless brand experience, and manage form sharing more effectively across different use cases.